General Terms and Conditions

General Terms and Conditions – Veluwse Fietsen

Last updated: 25-04-2025

These terms and conditions apply to all rental agreements between Veluwse Fietsen (hereinafter referred to as “lessor”) and the renter of an e-bike or other bicycle.

1. General

1.1. By renting a bicycle, the renter agrees to these general terms and conditions.
1.2. Veluwse Fietsen is located in Epe and can be reached via info@veluwsefietsen.nl.

2. Reservation and payment

2.1. Reservations can be made online or on location.
2.2. Payment shall be made in advance, unless otherwise agreed.
2.3. The landlord reserves the right to request a deposit.

3. Cancellation

3.1. Cancellation is free of charge up to 24 hours before the start of the rental period.
3.2. In case of cancellation within 24 hours, 50% of the rental amount is due.
3.3. In case of no-show, the full amount is due.

4. Use of the bicycle

4.1. The renter uses the bicycle as a good family man and exclusively for recreational use.
4.2. It is forbidden to use the bicycle for competitions, off-road rides or to rent it out.
4.3. The tenant is responsible for damage or loss resulting from negligent use.

5. Damage and theft

5.1. Damage or theft must be reported immediately to the lessor.
5.2. The tenant is liable for damage, theft or loss, unless there is normal wear and tear or force majeure.
5.3. In the event of theft, the new value of the bicycle will be charged, unless insurance has been taken out.
5.4. In the event of theft, a report must always be made to the police.

6. Lessor's liability

6.1. The lessor is not liable for injury or damage occurring during use of the bicycle.
6.2. Participation in traffic is at the renter's own risk.
6.3. The tenant indemnifies the landlord against claims from third parties.

7. Returning the bike

7.1. The bicycle must be returned at the agreed time and in the same condition.
7.2. In case of late return, an extra day may be charged.
7.3. If the bicycle is not returned at the agreed location, additional costs will be charged.

8. Loss of accessories

8.1. Loss of keys, batteries, locks or other accessories will result in replacement costs.

9. Disputes

9.1. These terms and conditions are governed by Dutch law.
9.2. Any disputes will be submitted to the competent court in the district in which Veluwse Fietsen is established.